Terms & Conditions

Terms & Conditions: Adventures To Gorilla Africa Ltd


Adventures To Gorilla Africa ltd has set its terms and conditions concerning tour payment for the protection of its guest as well as the betterment of its services delivery.

The company requires the clients to make payment of at least 45% of the total safari /tour cost as first payment if that client not ready to pay fully during the time of booking the trip, as the company will need to make some reservations and advance booking for accommodations and special activities such as Gorilla permit, and Chimpanzee permits which   determines trip program and Gorilla tracking location especially in Bwindi impenetrable national park that has many different Gorilla tracking sites. The remaining 55% of the payment should be paid before the safari/ tour begins.

The company allows payment in USD ($) United States of America Dollars on bank transfers to company account number. Then the remaining balance to be paid either in (Ugx) Ugandan shillings or (USD) American Dollars before the trip begins.


The company is not liable to any refund if the tour participant doesn’t show up on a tour or either refuses intentionary to do an activity indicated on his or her tour packages as agreed with the company.

The company is also not liable to refund  any un used Gorilla permit once its booked, as a rule to the authorized companies in charge of issuing Gorilla permits say in Uganda and Rwanda.

For clients who may choose to conceal the trip for some reason, cancellation of a trip two months prior the starting date, the company deducts 15% and refunds 85% of the amount of money paid, and one month cancellation 20% will be deducted 80% refunded .one week less than a week no refund.

The company reserves the right to terminate the trip if the participant, possess to be threat to the government policies as well as conservation organization policies.


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Visit our offices

You are welcome to visit our office a long Port Bell Road, Kitintale - Kampala if you prefer to discuss your travel plans in person. To arrange an appointment, please call +256 392 159428 or chat with us on WhatsApp on +256 782 528711 or email info@gorillasafariexperts.com.

Connect online

For more informal conversation, do please join us online on your favourite social media channel. If you have something to share, we would welcome to hear from you on Blog Page, where you can submit articles about your own travel experiences and be inspired by features written by other clients, staff and travel journalists. We also welcome your comments at the end of each article.

Tour policy;

Tour policy; Booking the trip with us is just simple, you are required to fill up the booking form and submit it. There we shall quickly get in touch with you right or contact us  on our Email Address or telephone numbers provided there, for an inquiry and quotation of your chosen trip program.

At Adventures To Gorilla Africa Ltd, we handle all our trip by using local tour guides who knows all our destinations, road maps and with first hand information about places intended to be visited. This makes all our clients comfortable while traveling as well as enjoying the entire trip.

All our Tours in Uganda  and Rwanda start from the main cities and Airports of either Kampala or Kigali, however upon arrangements, we can pick you from your point of preference. If all our itineraries doesn’t suit your style, please get in touch with us, we shall customize for you an itinerary suiting your choice and interest.

Booking Terms and Conditions:

Booking  a trip; Please we advise you read and understand the itinerary very well. For any person making booking should understand especially what is included and what is excluded in the package price before confirming the trip with us. Adventures To Gorilla Africa shall not be responsible for any service not included in the purchased itinerary after your confirmation.

Adventure Travel involves a lot of Dangers and risks, booking and confirming your trip is on understanding that you are coming on your holiday safari on your own risk. Adventures To Gorilla Africa Ltd purchases services on behalf of the clients such as Nature walks, Accommodation, restaurant, Boat ride, Gorilla Trekking, Chimpanzee tracking, Birding, transport Game drive and many more. All of these services are purchased from independent suppliers and organizations that are subjected to full control and have their own management, therefore Adventures To Gorilla Africa Ltd does not have responsibility and control over them. For that case, Adventures To Gorilla Africa Ltd is not liable for any loss of property, any injury, death, illness, or any danger that may occur while undertaking these adventurous activities due to any act or omission by these independent supplier companies.

Please check your healthy condition before you decide to participate in Africa Safari, all our clients should understand that some activities in the safari requires a maximum of good health and fitness. It is a requirement therefore when booking a safari or tour with Adventures To Gorilla Africa Ltd to arrange your personal insurance which must be valid and effective. In other words its advisable that a person not fit for long drive or long journeys  not to participate in such travel programs. Again consider evacuation expenses, medical and property damage and or loss, you must have maximum care over your own life and properties while planning to travel and on your holiday safari.

Adventures To Gorilla Africa will not be Liable for any acts of government, fire, act of nature, riots, terrorist acts, theft, epidemics, or any incident that are beyond its control.

Trip Confirmation & Payment Policy; Confirming a trip or Safari with adventures To Gorilla Africa Ltd, you must make advance payment deposit of 45% of the total price of the Tour. This will confirm that you accept to take a Tour with us and Adventures To Gorilla Africa will take the next step to purchase and book your Activities which are regarded highlights and are competitive in your itinerary such as Gorilla trekking permits and Chimpanzee tracking permit. These two activities determine the trip plan and must be booked first. The remaining balance of 55% must be paid prior the trip or upon arrival in Uganda or Rwanda. Most of the service we purchase for our clients are quoted in US Dollars, therefore we recommend you make payment in USA Dollars. this is either by Bank transfer from your Bank account to our USD account. A Second option is you can make your payment online using your Visa Card, Master card, American Express through Pesapal or xpresspay. Request a payment link or on our website by clicking on the App. provided. By making payment to our Account, confirms that you agree to our terms and conditions.

After confirming your safari or Tour with Adventures To Gorilla Africa Ltd, we do all our best to provide the holiday arrangements that have been confirmed, but we bring this to your notice that occasionally there are some changes which may occur during the course of your trip such as change in route, seasonal rainfall, change in bush tracks, migration of wildlife from one location to another and Change of lodges. Therefore Adventures To Gorilla Africa Ltd will not be liable for uncertainties which is unavoidable, And in case we promise our client a lodge and in the process we realize its not able to accommodate our clients, we try to suggest to our client for another lodge of the same standard to that one promised in the itinerary. And in case the client intentionally refuses to do an activity included in the Itinerary, Adventures To Gorilla Africa will not be liable for any refund for that case such as Gorilla trekking, Game drive, Nature walk, Boat ride and any other that may be booked in the itinerary.

Finally during the course of your holiday safari booked with Adventures To Gorilla Africa, in case you have  a cause to raise an issue, you must bring it to attention of your tour guide/driver to rectify it, than waiting to complain on return when the safari is over.