Terms & Conditions

Booking a trip with Adventures To Gorilla Africa Ltd

Booking the trip with us is just simple, you are required to fill up the booking form and submit it. There we shall quickly get in touch with you right or contact us on our Email address or telephone numbers provided there, for an inquiry and Quotation of your chosen trip program. At Adventures To Gorilla Africa, we handle all our trips by using local tour guides who knows all our destinations, road maps and with fast hand information about places to intended to be visited. This makes all our clients comfortable while traveling as well as enjoying the entire trip. For travelers interested in mountain gorilla tracking, Gorilla tracking activity is subject to availability of Gorilla tracking permit, therefore visitors need to book them in advance to avoid embarrassments sin its also the Gorilla permit that determines the location of where you have to go for Gorilla visit. That is in case of Bwindi impenetrable national park in Uganda that has more than one gorilla tracking site.its also recommended that visitors to volcanoes national park should as well book early to enable us find their choice of accommodation especially in high season. All accommodation on our travel program are on full board basis and the entire meals en-route are all included on the package All our tour and Safari programs have no set departure dates and are all privately arranged, we intend to leave them open in order to give our clients opportunity to make adjustments to their interest according to the time and their budget. Our tours and safaris start from the main cities and airports of either Kampala or Kigali, however upon arrangements, we can pick you from your point of preference.If all our provided itineraries doesn't suit your style, please get in touch with us, we shall tailor make you an itinerary suiting your choice and preference

TRIP/ TOUR PAYMENT TERMS & CONDITIONS

Adventures To Gorilla Africa ltd has set its terms and conditions concerning tour payment for the protection of its guest as well as the betterment of its services delivery.

The company requires the clients to make payment of at least 45% of the total safari /tour cost as first payment if that client not ready to pay fully during the time of booking the trip, as the company will need to make some reservations and advance booking for accommodations and special activities such as Gorilla permit, and Chimpanzee permits which   determines trip program and Gorilla tracking location especially in Bwindi impenetrable national park that has many different Gorilla tracking sites. The remaining 55% of the payment should be paid before the safari/ tour begins.

The company allows payment in USD ($) United States of America Dollars on bank transfers to company account number. Then the remaining balance to be paid either in (Ugx) Ugandan shillings or (USD) American Dollars before the trip begins.

TOUR CANCELLATION POLICY

The company is not liable to any refund if the tour participant doesn’t show up on a tour or either refuses intentionary to do an activity indicated on his or her tour packages as agreed with the company.

The company is also not liable to refund  any un used Gorilla permit once its booked, as a rule to the authorized companies in charge of issuing Gorilla permits say in Uganda and Rwanda.

For clients who may choose to conceal the trip for some reason, cancellation of a trip two months prior the starting date, the company deducts 15% and refunds 85% of the amount of money paid, and one month cancellation 20% will be deducted 80% refunded .one week less than a week no refund.

The company reserves the right to terminate the trip if the participant, possess to be threat to the government policies as well as conservation organization policies.

ENQUIRY FORM

Basic camping with shared public facilitiesSemi-luxury to luxury tented camps and lodgesDeluxe luxury permanent camps and lodges

Visit our offices

You are welcome to visit our offices in Bugolobi - Kampala if you prefer to discuss your travel plans in person. To arrange an appointment, please call +256 392 159428 or chat with us on WhatsApp on +256 703 360433 or email info@gorillasafariexperts.com.
 

Connect online

For more informal conversation, do please join us online on your favourite social media channel. If you have something to share, we would welcome to hear from you on Blog Page, where you can submit articles about your own travel experiences and be inspired by features written by other clients, staff and travel journalists. We also welcome your comments at the end of each article.
ENQUIRIES